FREQUENTLY ASKED QUESTIONS
You can return items within 14 days. Please see our Return Policy for details.
We don’t offer direct exchanges. Please return your item and place a new order.
Customers are responsible for return shipping costs.
Refunds are typically processed within 5-7 business days after we receive your return. You’ll be automatically refunded on your original payment method within 10 business days.
No, final sale items are not eligible for return.
Orders are typically shipped within 1-3 business days.
We’ll email you a tracking number once your order ships.
Yes, we ship worldwide with a few exceptions. You can check the list of available shipping destinations by selecting your region from the menu. Please see our Shipping Policy for details.
Shipping fees vary by destination and will be shown at checkout.
Tracking numbers can take 24-48 hours to become active.
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Size details are on each product page under “Size Chart.”
Please contact us as soon as possible; we’ll do our best to help.
We accept major credit cards and other secure payment options at checkout.
If your order hasn’t shipped yet, contact us right away, we'll try our best to help.
Most of our items fit true to size. Please refer to the product descriptions for specific fit details.
You’ll get a discount code when you sign up for our newsletter—just be sure to opt in for marketing emails. Use your code at checkout in the “Discount Code” box.
For EU orders, VAT tax is included in the prices. International orders may incur customs fees which will be calculated at checkout.
Yes, you can check out as a guest, but creating an account lets you track orders and save preferences.
Yes, care instructions are included on each product page and garment label.
Orders may be canceled if flagged for potential fraud or if an item is out of stock. For fraud concerns, please check with your bank before placing a new order.
Due to a system upgrade, we were unable to migrate password data from our previous platform. Please create a new account to continue using the site. If you need help accessing your past order history, feel free to contact us.
Your past orders are still stored in our system, but they won't appear in your new account. If you'd like to retrieve any order details, just reach out to our support team with your order number or the email you used at checkout.
Your past orders are still stored in our system, but they won't appear in your new account. If you'd like to retrieve any order details, just reach out to our support team with your order number or the email you used at checkout.