Shipping policy
Last updated: October 8, 2026
Shipping Destinations
XLARGE currently ships from the United States to the following regions:
- United States
- Canada
- Mexico
- Supported countries and territories across Europe
Shipping availability may vary depending on the destination and available carrier service. If shipping is available to your address, the available options and rates will be displayed at checkout.
We currently do not ship to Russia or Belarus.
Order Processing
Most orders are processed within 1–3 business days, excluding weekends and holidays.
This processing timeframe applies to both domestic and international orders.
Once your order has shipped, a shipping confirmation email with tracking information will be sent to the email address provided at checkout.
During high-volume periods, including product launches, promotions, and holidays, processing times may be extended.
U.S. Shipping
Shipping rates within the United States vary by destination and are determined based on the shipping region.
Current standard shipping rates are:
- $9 – Continental U.S. West & Central regions
- $15 – Other U.S. states
- $25 – Alaska, Hawaii, and other outlying or remote U.S. regions
Free standard shipping is available on qualifying U.S. orders over $150.
Estimated U.S. delivery times are generally 3–5 business days after shipment, depending on the destination and carrier service.
Delivery times are estimates only and are not guaranteed.
International Shipping
Shipping rates and available shipping options for Canada, Mexico, and Europe are calculated at checkout based on the destination, package details, and available carrier service.
Available shipping methods and estimated transit times will be displayed at checkout when available.
International orders are generally processed within the same 1–3 business day timeframe as domestic orders.
International transit times vary by destination and may be affected by customs clearance, local authorities, carrier delays, weather conditions, or other circumstances outside of XLARGE’s control.
Customs processing time is not included in estimated carrier transit times.
Duties, Taxes & Customs
International orders are shipped on a Delivered At Place (DAP) basis unless otherwise stated at checkout.
This means that import duties, VAT, import taxes, customs clearance charges, brokerage fees, and any other fees imposed by the destination country are the responsibility of the customer.
These charges are not included in the product price or shipping charge paid to XLARGE and may be collected separately by the shipping carrier or local customs authority before or upon delivery.
XLARGE does not control these charges and cannot estimate or guarantee the amount that may be assessed.
Customers are responsible for understanding and complying with the import requirements of their destination country or region.
XLARGE cannot declare an order as a gift or reduce the declared value of a shipment for customs purposes.
Refused or Unclaimed International Shipments
If an international shipment is refused, unclaimed, or returned because duties, taxes, customs charges, or other import-related fees were not paid by the recipient, the customer may be responsible for any shipping, return shipping, customs, brokerage, or related charges incurred.
Where applicable and permitted, these costs may be deducted from any refund issued after the merchandise has been returned to XLARGE and inspected.
Original shipping charges are non-refundable.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
XLARGE is not responsible for delays, delivery failures, or lost shipments caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for all additional shipping costs required to reship the order, regardless of the original order value or whether the order qualified for free shipping or any shipping promotion.
Any additional shipping charges must be paid before the order can be reshipped.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of XLARGE’s control, including carrier delays, customs processing, weather conditions, and local delivery disruptions.
XLARGE is not responsible for packages marked as Delivered by the carrier that are subsequently lost or stolen.
We recommend shipping your order to a secure location.
If your shipment appears to be lost or significantly delayed, please contact us and we will assist with available tracking information or carrier claim procedures where possible.
Forwarding Services
XLARGE is not responsible for loss, damage, customs issues, or delivery problems involving orders shipped to third-party forwarding or freight forwarding services.
Once an order has been successfully delivered to the forwarding address provided at checkout, any subsequent transportation or delivery is the responsibility of the customer and the forwarding service.
Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses.
Certain destinations, territories, or remote areas may not be serviceable by all carriers.
International shipments may also be subject to destination-specific customs requirements, import restrictions, or carrier limitations.
Shipping availability is determined by the options displayed at checkout.