Refund policy
RETURN & REFUND POLICY
Last updated: October 8, 2026
Returns
We want you to love your XLARGE purchase as much as we do.
Returns are accepted on eligible items only when the return request is approved by XLARGE and all return conditions outlined below are met.
For customers in the United States, Canada, and Mexico, you must notify us within 7 days of delivery to request a return.
For customers in the European Union and United Kingdom, applicable consumer protection laws may provide a statutory right to withdraw from an eligible online purchase within 14 days of delivery without providing a reason. Where this right applies, the customer must notify XLARGE within 14 days of delivery and return the item within 14 days after notifying us of the withdrawal.
Where applicable consumer protection laws provide additional or greater rights than those stated in this policy, those statutory rights will apply.
Returns are intended for eligible unused, unworn, and resellable merchandise. Return requests based solely on customer convenience, including but not limited to change of mind, no longer needing the item, event cancellation, or personal preference, may be refused at XLARGE’s discretion, except where applicable law provides the customer with a statutory right of withdrawal or return.
Return requests related to an XLARGE fulfillment error, damaged or defective items, or eligible size/fit concerns will be reviewed in accordance with this Return & Refund Policy.
To be eligible for a standard return, items must meet all of the following requirements:
- Items must be unused, unworn, and unwashed.
- All original tags must be attached.
- Items with removed or cut tags will not be accepted.
- Items may also be refused if the plastic tag fastener has been cut, even if the original tag is still included.
- Items must be returned in resellable condition.
- Items must be neatly folded and placed back in the original packaging, in the same condition as when received.
- Items showing signs of wear, damage, stains, odors, excessive wrinkling, or improper handling will not be accepted.
For returns made under a statutory EU or UK right of withdrawal, customers may inspect or try on the merchandise only to the extent reasonably necessary to establish its nature, characteristics, and fit. XLARGE may reduce the refund where permitted by law if the value of the merchandise has been diminished by handling beyond what is reasonably necessary.
To initiate a return, please contact our customer service team at info@xlarge.com to request a return authorization.
Returns sent without prior authorization may be refused, except where applicable law provides otherwise.
Order Cancellations
Once an order has been placed, XLARGE generally does not accept order cancellations, changes, or refunds before shipment or delivery.
If you no longer wish to keep your order, please wait until the order has been delivered and then follow the applicable return procedure outlined in this Return & Refund Policy.
Please note that all return eligibility requirements, return periods, shipping costs, and other conditions stated in this policy will apply.
This cancellation policy does not limit any mandatory cancellation or withdrawal rights provided under applicable consumer protection laws, including eligible statutory rights in the European Union and United Kingdom.
Return Shipping
Once your return request is approved, customers are responsible for arranging their own return shipment.
After shipping the return package, please provide the tracking number to our customer service team.
Returns must be shipped using a trackable shipping method, such as UPS, FedEx, or DHL.
If a tracking number cannot be confirmed, we may not be able to verify the shipment in the event of loss, and the return may not be eligible for a refund.
For customers in the United States, Canada, and Mexico, return packages must be shipped within 7 days from the date the return request is approved.
If shipment cannot be confirmed within this 7-day period, the return request may be rejected, and any return shipped after this period may not be eligible for a refund.
For eligible returns made under the statutory right of withdrawal in the European Union or United Kingdom, the return must be shipped within 14 days after the customer notifies XLARGE of the decision to withdraw.
If the tracking number is not provided, our warehouse may not be able to accurately identify or receive the return package, and the package may be lost.
In such cases, the return may not be eligible for a refund, except where applicable law requires otherwise.
Customers are responsible for all return shipping costs unless the return is the result of an XLARGE error, defective merchandise, or applicable law requires otherwise.
International Returns
International customers are responsible for arranging and paying for return shipping to the return location provided by XLARGE customer service.
Customers must use a trackable shipping method and provide the tracking number to XLARGE after shipment.
When returning merchandise internationally, customers are responsible for completing all required customs documentation accurately.
Where applicable, the shipment should be clearly identified as returned merchandise or returned goods for customs purposes.
XLARGE is not responsible for delays, additional charges, or customs issues resulting from incorrect or incomplete return documentation provided by the customer.
Duties, Taxes & Customs on Returns
International orders are shipped on a Delivered At Place (DAP) basis.
Import duties, VAT, import taxes, brokerage fees, customs clearance charges, and similar fees paid directly by the customer to a carrier, customs authority, or other third party are not collected by XLARGE and are not refundable by XLARGE.
If a customer returns an international order, the customer may be able to request reimbursement of certain import duties or taxes directly from the applicable customs authority or carrier, depending on the laws and procedures of the destination country.
XLARGE cannot guarantee the eligibility for or amount of any such reimbursement.
Customers are also responsible for ensuring that returned merchandise is properly declared for customs purposes to avoid unnecessary duties or taxes when the merchandise is returned to XLARGE.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original form of payment within a reasonable processing period.
For standard returns, refunds will be issued for the purchase amount of the approved returned item(s) only.
Original shipping and handling fees are non-refundable, except where applicable consumer law requires the original standard delivery charge to be refunded.
For eligible statutory withdrawals in the European Union or United Kingdom, XLARGE will refund the applicable purchase amount and the cost of the least expensive standard delivery option offered for the order, as required by applicable law.
Additional charges resulting from the customer selecting a more expensive or expedited delivery method are not required to be refunded.
Where permitted by law, XLARGE may withhold a refund until the returned merchandise has been received or the customer provides satisfactory evidence that the merchandise has been shipped back.
Right to Refuse Returns
XLARGE reserves the right to refuse any return that does not meet the conditions outlined above, subject to any mandatory rights available to the customer under applicable consumer protection law.
XLARGE also reserves the right to refuse return requests that are not due to an XLARGE error, damaged or defective merchandise, or an eligible size/fit concern.
This includes, but is not limited to, returns requested solely due to customer convenience, change of mind, no longer needing the item, event cancellation, personal preference, or similar reasons.
This discretionary refusal does not apply where the customer has a mandatory statutory right to withdraw or return the merchandise, including eligible returns under applicable EU or UK consumer protection laws.
If, upon receipt at our warehouse, an item is found to have stains, signs of wear, odors, damage, excessive wrinkling, missing or altered tags, or any other condition that makes the item unsuitable for resale, the return may be refused regardless of the reason for the return request, except to the extent applicable law provides otherwise.
The condition of the item at the time it is received and inspected by XLARGE will be used as the basis for our determination.
Items returned in a condition that is clearly not resellable may be rejected and returned to the customer at the customer’s expense. In such cases, no refund will be issued, except where applicable law requires otherwise.
For customers subject to the standard XLARGE return period, XLARGE also reserves the right to reject any return if shipment cannot be confirmed within 7 days after the return request has been approved.
Returns shipped after this period will not be eligible for a refund, even if the package is eventually delivered to us.
This 7-day return shipment requirement does not apply where a longer mandatory return period is required by applicable law.
Non-Returnable Items
Except where applicable consumer protection law provides a mandatory right of withdrawal or return, the following items are final sale and are not eligible for return or refund:
- Sale or discounted items, including items purchased with a discount code
- Limited edition, drop, or promotional items
- Items marked as “Sale”
- Underwear, socks, or other hygiene-sensitive items where return restrictions are permitted by applicable law
Nothing in this section limits any mandatory rights a customer may have under applicable consumer protection law.
Exchanges
We do not offer direct exchanges at this time.
If you would like a different size or item, please complete the return process, if eligible, and place a new order separately.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with clear photos and your order details.
Customers in the United States, Canada, and Mexico should contact us within 7 days of delivery.
For customers in the European Union, United Kingdom, or any other jurisdiction where mandatory consumer protection laws provide additional rights for defective or non-conforming goods, those statutory rights remain unaffected.
Approved claims will be reviewed and resolved in accordance with this policy and applicable law.